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Warranty & returns

At 5th Avenue Buzz Company, we strongly believe in product quality. Every 5th Avenue device is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications. Defective product is extremely rare. We do, however, examine every returned product to help us identify product and process improvements.

Every 5th Avenue buzz device includes a one (1) year limited warranty covering any manufacturer related problems resulting from everyday use of the product. An extended 2-year limited warranty is available for purchase (must be purchased before original one-year warranty has expired).

Please note that 5th Avenue buzz does not offer warranty replacements on the following:

  • Custom or special orders
  • Products purchased more than one (1) year ago (unless an extended warranty was purchased)
  • Packages missing hardware components
  • Damages due to misuse, improper maintenance or repair, using alternate voltage source

Within 30 days of receipt of your order, you may return products that:

  • Are in their original packaging
  • Have original manufacturer information
  • Are not used or disassembled
  • Are not damaged due to incorrect use
  • Do not have missing parts, hardware or instructions
  • Custom or special orders are not returnable

Once we have received your return, we will conduct an inspection of the return, and verify that your return meets the above guidelines; a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted. Items not purchased from 5th Avenue Buzz will not be accepted.

Any return of the Product purchased hereunder, whether for stock balancing purposes or because such Products are claimed to be defective, shall be governed by 5th Avenue buzz’s Product Return policies in effect on the date of the invoice or as otherwise provided by 5th Avenue Buzz to Buyer in writing. , EXPRESS OR IMPLIED, AS TO THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. 5TH AVENUEBUZZ WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS, COST OR EXPENSE FOR BREACH OF WARRANTY. The right to return defective Products, as previously described, shall constitute 5th Avenue Buzz sole liability and Buyer’s exclusive remedy in connection with any claim of any kind relating to the quality, condition or performance of any Product, whether such claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise. In the event 5th Avenue Buzz issues a return authorization to Buyer allowing Buyer to return Product to 5th Avenue Buzz, Buyer will deliver the Product to 5th Avenue Buzz address in the United States, if so required by 5th Avenue Buzz, and Buyer shall bear all applicable federal, state, municipal and other government taxes as well as import or customs duties, license fees and similar charges, however designated or levied, on any replacement Product to be shipped to 5th Avenue Buzz.

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